Frequently Asked Questions
Everything you need to know about your favorite tea blends and orders.
How should I store my tea to maintain its freshness?
To keep your tea at its best, store it in a cool, dry place away from strong odors and direct sunlight. We recommend keeping it in an airtight container or its original foil packaging.
Where can I find information about the caffeine content in your teas?
Caffeine levels vary by blend. Generally, black and green teas contain caffeine, while our herbal infusions are naturally caffeine-free. Specific details can be found on each product's packaging or description page.
What is your shipping policy for international orders?
We ship to several countries worldwide. Standard shipping typically takes 5-10 business days depending on the destination. Shipping costs and taxes are calculated at checkout based on your location.
Can I return tea products if I change my mind?
Due to the perishable nature of food and beverage products, we cannot accept returns on opened tea. If your order is incorrect or damaged, please contact our customer service team within 14 days for a replacement or refund.
Are Twinings tea bags biodegradable?
We are committed to sustainability. Most of our standard tea bags are made from plant-based materials and are industrially compostable. We are actively working toward making all of our packaging fully recyclable or compostable.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.