Returns & Exchanges

At Twinings, we want you to be completely satisfied with your tea experience. If your order arrives damaged or incorrect, we offer a straightforward return process to ensure you can enjoy your favorite blends without worry.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 30 days of receipt with your order number and details regarding the issue.

• 2.
  Verification

  For quality control purposes, please provide photos of any damaged packaging or incorrect items received from your shipment.

• 3.
  Return Shipping

  If a return is required, we will provide a prepaid shipping label for you to send the unopened products back to our distribution center.

• 4.
  Refund or Replacement

  Once your return is processed, we will either issue a full refund to your original payment method or ship out a replacement immediately.